AAR Insurance (Kenya) Limited
About us
AAR Insurance Kenya is a leading medical and general insurance company, providing innovative underwriting solutions to individuals, families and businesses.
We currently serve over 100,000 customers in Kenya. Our current strategic focus entails growing our market strength via digital innovation while aggressively pursuing emerging opportunities in under-served segments like SME and micro insurance.
As the insurance industry undergoes digital disruption, affecting how insurers engage with customers, we have re-aligning our products and services to meet emerging consumer trends and expectations in a rapidly digitized business environment.
We recently rolled out a Cloud infrastructure as part of our goal to be a fully digital insurance company. In addition, AAR Insurance is keen on forging strategic partnerships to improve operational efficiency in the area of claims management. To deliver a delightful customer experience, we are enhancing and simplifying service delivery by automating our services via AAR Insurance Mobile App and Online interactive portals. AAR Insurance is also actively growing its business footprint in the counties, the next big economic frontier in Kenya.
As a responsible business, we have consistently invested in the wellbeing of people, communities and the Planet as part of our sustainability agenda.
VISION
To be the insurance partner that protects Africaʼs future.
MISSION
We deliver value by empowering people to take control of the things that matter most.
1984
AAR started its operations in 1984 with its primary business being medical evacuations of accident casualties both by road and by air.
2023
AAR Insurance has a presence across the region through its intensive branch and broker network.
Milestones
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1991
Africa Air Rescue Company accident and medical evacuation services by road and air is started in Nairobi, Kenya.
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1991
AAR Kenya expands into healthcare services by becoming a medical insurance provider.
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2000
The AAR Beckmann Trust, named in memory of one of the founding directors Bengt Beckmann, is born. Its mission is to produce positive and sustainable social, economic and environmental impact for the business and society in general.
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2005
Project Ventures International (PVI) becomes a shareholder in AAR Group.
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2004
AAR opens its Kigali operations.
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2007
AAR Insurance Tanzania begins operations and is granted an insurance license.
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2010
IFHA commits to invest KShs 750 million in the AAR Group.
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2012
The AAR Group’s shareholders resolve to separate the business into two distinct units, AAR Healthcare and AAR insurance.
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2013
AAR Insurance rolls out non-medical Insurance Solutions Portfolio and ventures into offering solutions such as Group Personal Accident, Personal Accident, Home Insurance Solution and Professional Indemnity.
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2015
Medical Underwriter of the Year - 1st Runners Up
Customer Satisfaction Award - 1st Runners Up
Most Socially Responsible Corporate Award - 1st Runners Up
Customer Service Award - 2nd Runners Up -
2016
Medical Underwriter of the Year - 1st Runners Up
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2017
Medical Underwriter of the Year - Personal, 1st Runners Up
Best Company in Technology & Digital Application - 2nd Runners Up
Customer Service Award 2nd Runners Up -
2018
Medical Underwriter of the Year - Personal
Medical Underwriter of the Year - Group -
2019
Medical Underwriter of the Year - Personal
Most Customer- Centric Underwriter - General 1st Runners Up
Training award -2nd Runners Up
Excellent enterprise information Technology adoption (CIO100 Award) Silver Mark
Adoption of M-tiba Solution M-TIBA is a platform that allows one to access the medical scheme by dialing *253# from their mobile phone. -
2020
CIO 100 Insurance Sector Awards - Gold mark
Dr. Patrick Gatonga
Group CEO
Mr. Tom Mshindi
Chairman
Maarten Otto Coppoolse
Director
Beatrice Soy
Director
Partricia Kiwanuka
Director
Jones Nzomo
Director
Menka Shah
Director
Dr. Patrick Gatonga
Group CEO
Justine Kosgei
Principal Officer
Hosea Kiprop
Group Chief Finance Officer
Peter Gakinya
Group Head of Human Resources
Wesley Too
Strategy Manager
Graceann Kamau
Group Head of Risk and Compliance
Eugene Sanya
Group Head of Technology
Sheila Owiti
Group Head of Brand Marketing and Communications
James Kamau
Group Head of Distribution
Sarah Warutere
Executive Assistance and Sustainability LeadAwards
Think Business Insurance Awards 2019
The Most Customer Centric Underwriter - General
1st Runners Up 2019
Medical Underwriter of The Year - Personal
Winner 2019
The Training Award
2nd Runners Up 2019
Think Business Insurance Awards 2018 & 2019
Medical Underwriter of The Year - Personal
2018
Medical Underwriter of The Year - Group
2018
CIO100 Insurance Sector award
2019
CIO100 Insurance Award - Silver Mark
2019
Think Business Insurance Awards 2016 & 2017
Medical Underwriter of The Year
1st Runners Up 2016
Customer Service Award - General
2nd Runners Up 2017
Best Company In Technology and Digital Application
2nd Runners Up 2017
Medical Underwriter of The Year - Personal
1st Runners Up 2017
Think Business Insurance Awards 2015
AAR Insurance won the following awards:
Customer Satisfaction Award
1st Runners Up 2015
Most Socially Responsible Corporate Award.
1st Runners Up 2015
Customer Satisfaction Award
1st Runners Up 2015
Most Socially Responsible Corporate Award.
1st Runners Up 2015